Refund policy
Refund and Returns Policy
We want you to be happy with your Stumps Sports order. This policy explains how to return items and how refunds work. It does not affect your statutory rights as a consumer.
Changed your mind? You have 28 days
You can return any item, including sale and clearance items, within 28 days of the day you receive it for a refund or exchange. This is longer than the 14-day cancellation period required by UK law.
- Please return items unused and, where possible, in their original packaging with all parts and accessories.
- If an item has been handled more than is needed to examine it (as you would in a shop), we may reduce your refund to reflect any loss in value.
How to return an item
- Email info@stumpssports.com with your order number and the item(s) you are returning. You can also tell us you are cancelling in any other clear way.
- We will reply with the return address.
- Pack the item securely, in its original packaging if you have it, and send it to us within 14 days of telling us. We recommend a tracked service, as the item is your responsibility until it reaches us.
- You pay the cost of returning items you have changed your mind about. If the item is faulty or we sent the wrong item, we will pay reasonable return costs.
Refunds
- We refund to your original payment method within 10 working days, and no later than 14 days, of receiving the item back (or of receiving proof that you have sent it, if that is earlier).
- If you return a whole order within 14 days of delivery, we also refund the standard delivery charge you paid. We do not refund the extra cost of any premium delivery option you chose.
Faulty, damaged or incorrect items
Please contact us at info@stumpssports.com as soon as possible, ideally with a photo. Under the Consumer Rights Act 2015:
- Within 30 days of delivery you can reject a faulty item for a full refund.
- After 30 days, we will repair or replace the item. If that is not possible or does not fix the problem, you are entitled to a refund. After the first 6 months, a refund may be reduced to reflect the use you have had.
- Products with a manufacturer's warranty (for example, the 12-month warranty on the Stumps Cannon) are covered by that warranty as well as by your statutory rights.
Orders delivered outside the UK
The same return periods apply. For change-of-mind returns you pay the return postage; please mark the parcel as a returned item. Import duties or taxes you paid to your country's customs authority are not collected by us, so we cannot refund them, but we will provide paperwork if you wish to reclaim them locally. If the item is faulty, we cover reasonable return costs.
Exchanges
For a different colour or item, return the original as above and place a new order, or email us and we will arrange it.
Contact
Stumps Sports Ltd · Trading address: 46 Thornes Lane Wharf, Wakefield WF1 5RL, United Kingdom (please email us before sending a return; we will confirm the return address) · Registered office: 12 Lawfield Mews, Wakefield WF2 8FH, United Kingdom · info@stumpssports.com